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موضوع به انگلیسی:How does servant leadership
influence employees’ service
innovative behavior? The roles of
intrinsic motivation and
identification with the leader
بخشی از متن:Abstract
Purpose – With the rapid development of the service industry, service innovation has gradually become a hot
topic in business today. How to further improve employees’ service innovative behaviors has become critical to
organizations’ survival and success. Servant leadership, as a leadership style characterized by serving others,
is closely related to employees’ service innovative behaviors. Therefore, the purpose of this study is to develop a
theoretical framework to examine the influence of servant leadership on employees’ service innovative
behavior, the mediating role of intrinsic motivation and the moderating role of identification with the leader.
Design/methodology/approach – To test the theoretical model, a multi-time survey method was used to
collect data from 381employees from a large high-tech company in Mainland China.
Findings – The results confirm that servant leadership can promote employees’ service innovative behavior
and intrinsic motivation. Meanwhile, employees’ intrinsic motivation partly mediates the influence of servant
leadership on their service innovative behavior. Moreover, this mediating relationship is conditional on the
moderating role of individual identification with the leader in the path from servant leadership to individual
intrinsic motivation.