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موضوع به انگلیسی:Exploring compassionate
managerial leadership style in
reducing employee stress level
during COVID-19 crisis
بخشی از متن:Abstract
Purpose – This study explores how compassionate managerial leadership style can help to mitigate
workplace stressors and alleviate stress experiences among employees—particularly in an extreme situation,
such as the current global COVID-19 pandemic. The study’s context is Nigeria’s banking, manufacturing and
healthcare sectors, which have a history of high employee stress levels.
Design/methodology/approach – Using a qualitative, interpretive methodology, the study adopts the
thematic analysis process (TAP) to draw and analyse data from semi-structured telephone interviews with 10
banking, 11 manufacturing and 9 frontline healthcare workers in Nigeria.
Findings – It was found that a compassionate managerial leadership can drive a considerate response to
employees’ “fear of job (in)security”, “healthcare risk” and concerns about “work overload, underpayment and
delayed payment”, which respondents considered to be some of the key causes of increased stress among
employees during the current COVID-19 pandemic.
Research limitations/implications – The study is limited to exploring the relationship between
compassionate managerial leadership and an organisation’s ability to manage employee stress in the COVID-
19 situation, using 30 samples from organisations operating in three Nigerian cities and sectors. Future studies
may involve more Nigerian cities, sectors and samples. It may also possibly include quantitative combination to
allow generalisation of findings.
Practical implications – In order to survive in extreme situations, such as the COVID-19 pandemic,
organisations are forced to take drastic and often managerialist-driven work measures which can trigger high
stress levels, low productivity and absenteeism among employees. Hence, organisations would benefit from
implementing compassion-driven policies that are more inclusive and responsive to the workplace stressors
facing employees.
Originality/value – Employee stress has been widely explored in many areas, including definitions,
stressors, strains, possible interventions and coping strategies. There remains, however, a dearth of
scholarship on how management-leadership compassion can help to reduce employee stress levels in extreme
conditions, such as the COVID-19 pandemic — particularly in emerging economies.
Keywords Stress, COVID-19, Compassion, Managerial leadership, Nigeria
Paper type Research paper
