دانلود مقاله با موضوع بهبود انسان-ربات تعامل در محیط های مهمان نوازی
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موضوع به انگلیسی:Improving human–robot
interactions in hospitality settings
بخشی از متن:Abstract
Purpose – Service robotics, a branch of robotics that entails the development of robots able to assist humans in
their environment, is of growing interest in the hospitality industry. Designing effective autonomous service
robots, however, requires an understanding of Human–Robot Interaction (HRI), a relatively young discipline
dedicated to understanding, designing, and evaluating robotic systems for use by or with humans. HRI has not
yet received sufficient attention in hospitality robotic design, much like Human–Computer Interaction (HCI) in
property management system design in the 1980s. This article proposes a set of introductory HRI guidelines
with implementation standards for autonomous hospitality service robots.
Design/methodology/approach – A set of key user-centered HRI guidelines for hospitality service robots
were extracted from 52 research articles. These are organized into service performance categories to provide
more context for their application in hospitality settings.
Findings – Based on an extensive literature review, this article presents some HRI guidelines that may drive
higher levels of acceptance of service robots in customer-facing situations. Deriving meaningful HRI guidelines
requires an understanding of how customers evaluate service interactions with humans in hospitality settings
and to what degree those will differ with service robots.
Originality/value – Robots are challenging assumptions on how hospitality businesses operate. They are
being increasingly deployed by hotels and restaurants to boost productivity and maintain service levels.
Effective HRI guidelines incorporate user requirements and expectations in the design specifications.
Compilation of such information for designers of hospitality service robots will offer a clearer roadmap for them
to follow.
Keywords Hospitality, Hotels, Restaurants, Human–robot interaction, Service robots, HRI guidelines
Paper type Literature review
