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موضوع به انگلیسی:Professionals’ views on children’s service
user involvement
Abstract
Purpose – Children are gradually attaining recognition as service users and their involvement in service
development has been advanced in recent years. This study draws on empirical research in social and
health-care services designed for children and families. The purpose of this paper is to analyse how
professionals understand children’s involvement as experts by experience. The focus is on professionals’
views and intergenerational relations.
Design/methodology/approach – The research data comprise 25 individual and 10 group interviews
with managers and professionals working in social and health-care services in one Finnish province. The
data were analysed using qualitative thematic analysis.
Findings – The professionals recognised the value of children’s service user involvement. However, they
concentrated more on the challenges than the possibilities it presents. Health-care professionals
emphasised parental needs and children’s vulnerability. In turn, the professionals from social services
and child welfare non-governmental organisations perceived children as partners, although with
reservations, as they discussed ethical issues widely and foregrounded the responsibilities of adults in
protecting children. In general, the professionals in both domains saw themselves as having ethical
responsibility to support children’s service user involvement while at the same time setting limits to it.
Originality/value – This study confirmed the importance of taking intergenerational relations into
account when developing children’s service user involvement. The results indicate that professionals
also need to reflect on the ethical challenges with children themselves as, largely owing to the
generational position of children as minors, they rarely perceive themas partners in ethical reflection.
Keywords Intergenerational relations, Service user involvement, Collective participation,
Ethical reflection, Expert by experience, Children’s participation
Paper type Research paper
