دانلود مقاله با موضوع اختلال در عرضه در پی بحران COVID-19 و سازمانی کارایی
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موضوع به انگلیسی:Supply disruption in the wake of
COVID-19 crisis and organisational
performance
بخشی از متن:Abstract
Purpose – This study aims to test the impact of the coronavirus (Covid-19) pandemic on large firms, with
regard to a supply disruption, productivity, customer satisfaction and firm performance.
Design/methodology/approach – A cross-sectional survey design and stratified sampling
technique were implemented for employee selection and data gathering. Confirmatory factor analysis
(CFA) was used to examine the data and model fitness, while the structural equation model was used for
hypotheses testing.
Findings – The pandemic triggered supply disruptions, but did not significantly impact the productivity of
manufacturing firms directly. However, supply disruption positively and significantly impacted productivity.
Organisational productivity had no significant impact on customer satisfaction, however, when mediating the
relationship between Covid-19 and customer satisfaction, it produces a positive indirect effect. Finally, Covid-
19 and supply disruption when mediated by organisational productivity both had negative significant
relationships on performance.
Research limitations/implications – Having a unique model, it creates a trail for future
researchers to explore further. Though customer satisfaction was expected to be affected by the
pandemic, it is interesting to find out that customer satisfaction when mediated by organisational
productivity was positively influenced
