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موضوع به انگلیسی:Experiencing workplace ostracism
with loss of engagement
Abstract
Purpose – Drawing on social exchange theory and a cultural perspective, this study examines the relationship
between workplace ostracism and job engagement by focusing on the mediating role of felt obligation and the
moderating role of collectivism.
Design/methodology/approach – A two-wave survey was conducted over four months in a private service
business in China. The participants comprised 108 Chinese employees.
Findings – The results indicate that workplace ostracism has a negative relationship with job engagement
through a reduced sense of felt obligation. Collectivism strengthens the main effect of workplace ostracism on
felt obligation and its indirect effect on job engagement via felt obligation.
Research limitations/implications – This study contributes to understanding of the internal mechanism
of the workplace ostracism–job engagement model by identifying the mediating role of felt obligation. It also
emphasizes that collectivist cultures can enhance the effects of workplace ostracism. However, the
generalizability of our findings may be limited due to this cultural factor.
Practical implications – Our findings show that workplace ostracism plays a significant role in reducing job
engagement. Therefore, it is essential to reduce the incidence of ostracism in the workplace.
Originality/value – By addressing the previously unexplored mechanism that mediates the relationship
between workplace ostracism and job engagement, this study provides new directions for research on
workplace ostracism and job engagement.
Keywords Workplace ostracism, Felt obligation, Job engagement, Collectivism, Social exchange theory
Paper type Research paper
