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موضوع به انگلیسی:How do safety engineers improve
their job performance? The roles
of influence tactics, expert power,
and management support
بخشی از متن:Abstract
Purpose – Non-technical skills are of increasing importance for safety engineers to perform their job. In their
position as expert consultants, they work closely with managers. Thus, gaining management support is
oftentimes crucial for safety engineers to successfully improve occupational health and safety. Drawing on
organizational support theory (OST), this study investigates how safety engineers’ non-technical skills in
communication and persuasion (i.e. rational and hard influence tactics) are related with their management
support, and how management support is related with their individual task proficiency (ITP). The purpose of
this paper is to examine the moderating role of safety engineers’ expert power in this context.
Design/methodology/approach – Using an online questionnaire, survey data were collected from 251 safety
engineers working in Austria.
Findings – Rational influence tactics are positively related to ITP via management support, whereas hard
influence tactics are not. Safety engineers’ expert power moderates the relationship between influence
tactics and management support and, consequently ITP. High (vs low) expert status strengthens the
positive relationship of rational influence tactics on ITP via management support. For hard influence
tactics, high (vs low) expert power buffered the negative relationship of upward appeal and pressure on ITP
via management support.
Practical implications – Safety engineers should rely on rational persuasion when cooperating with
management to obtain support and improve their own performance.
Originality/value – This study connects the effect of influence tactics in the context of safety engineers’
work performance with OST. It demonstrates that safety engineers’ influence tactics are related to work role
performance through management support and that these relationships are moderated by expert power.
Keywords Pressure, Organizational support theory, Individual task proficiency, Rational persuasion,
Safety professionals, Upward appeal
Paper type Research paper
