دانلود مقاله با موضوع رضایت کارکنان دفتر: تاثیر عوامل طراحی بر رضایت روانی کاربر
در قالب pdf و در 19 اسلاید،قابل ویرایش، شامل:
موضوع به انگلیسی:Office employee satisfaction: the
influence of design factors on
psychological user satisfaction
بخشی از متن:Abstract
Purpose – Employees’ satisfaction and productivity is one of the main interests of employers. Psychological
comfort can cause dissatisfaction with their work. Thus, it is important to understand what factors contribute
to employees’ satisfaction in workplaces. The purpose of this paper is to identify the weight of contribution of
each design parameter on increasing psychological satisfaction.
Design/methodology/approach – The study included 579 employees in five offices in The Netherlands
through an online survey. The typologies of offices vary in terms of office layouts, orientations and façade.
Additionally, a parameter of desk location was included as this factor may be associated with user
satisfaction. Kruskal–Wallis H test, categorical regression, and logistic regression analyses were performed to
examine the impact of these design parameters on psychological user satisfaction.
Findings – The results revealed the impact of design parameters on the psychological satisfaction. The
parameters of office layouts and desk locations were the significant predictor factors for the probability of
satisfaction variables (e.g. privacy, concentration, communication, social contact and territoriality). The parameters
for optimal satisfaction were found in cellular office, north-west orientedworkstation and 4maway from a window.
Originality/value – Psychological comfort is an inevitable aspect in user satisfaction studies. This paper,
therefore, measures and predicts the relationship between design factors and employees’ satisfaction through
case studies in The Netherlands. The findings help designers, architects, planners and facility managers to
develop user-focussed office design principles supporting employees’ work performance.
Keywords Employee satisfaction, Psychological satisfaction, Workplaces, Office design,
User-focussed design, Evaluation
