دانلود مقاله این مطالعه با هدف تجزیه و تحلیل ویژگی های ساختاری تبادل دانش
در قالب pdf و در 23 اسلاید،قابل ویرایش، شامل:
موضوع به انگلیسی:The impact of social intelligence
and employees’ collective
self-efficacy on service provider’s
performance in the Egyptian
governmental hospitals
بخشی از متن:Abstract
Purpose – The purpose of this study is to examine the direct impact of social intelligence and collective selfefficacy
on two components of service providers’ performance: extra-role performance and intra-role one. The
study also investigates the indirect effect of social intelligence on service providers’ performance and its
components via the mediating role of collective self-efficacy.
Design/methodology/approach – This study was undertaken to develop a conceptual framework that
integrates social intelligence, collective self-efficacy and service provider’s performance constructs in one
framework. Data was collected from 220 physicians in the Egyptian governmental hospitals. Confirmatory
factor analysis explored the latent structure of the research constructs. The current study used structural
equation modelling to test the research model hypotheses.
Findings – The study finds that social intelligence was positively associated with service providers’
performance. The results also support the significant effect of social intelligence on the two main
dimensions of service provider’s performance: extra-role (contextual) performance and intra-role (task)
performance. Moreover, the results indicate that social intelligence competences provide a basis for
collective self-efficacy and service providers’ performance for physicians in the Egyptian governmental
hospitals.
Research limitations/implications – This study collected data based on a cross-sectional design, so
further studies could test the theoretical model by using longitudinal studies’ data, which give the study
results more accuracy of results and support generalizing the results. This study considers the synergistic
effects between social intelligence and collective self-efficacy on service providers’ performance and sheds
new light on bringing new drivers for developing extra- and intra-role dimensions of service provider
performance in service literature.
Originality/value – This study is one of the first studies that integrate social intelligence and collective
self-efficacy with service providers’ performance and its dimensions in one framework. This study
contributes to knowledge by integrating the social exchange theory with the cognitive theory in one study.
Keywords Social intelligence, Collective self-efficacy, Egyptian governmental hospitals,
Service provider performance
Paper type Research paper
