دانلود مقاله با موضوع چه زمانی فرسودگی شغلی ضرری ندارد رفتارهای کارکنان؟
در قالب pdf و در 21 اسلاید،قابل ویرایش، شامل:
موضوع به انگلیسی:When does job burnout not hurt
employee behaviours?
بخشی از متن:Abstract
Purpose – The purpose of this study was to describe and explain the relationship between job burnout (JB),
organisational citizenship behaviours (OCBs) and counterproductive workplace behaviours (CWBs). The job
demands-resources theory was applied to test the moderating role of perceived organisational support (POS) in
the relationship shared by JB, OCBs and CWBs.
Design/methodology/approach – The study was conducted anonymously on a group of 253 telephone
customer support services employees from companies operating in Poland. Moderation analyses for statistical
verification were conducted with macro PROCESS version 3.3.
Findings – The research confirmed a significant statistical relationship between JB and all the studied
variables: POS, OCBs and CWBs. It may be concluded that JB increases the probability of CWBs and decreases
employee readiness for OCBs.When employees experienced POS, a reduction in tendency for counterproductive
behaviours was observed, while citizenship behaviours remained unchanged. Thus, it might be concluded that
POS levels off the intensity of the influence of JB on employees’ organisational behaviours.
Practical implications – Individuals who lack enough social resources to perform their job tasks limit their
citizenship activity in the workplace within their behavioural strategy (helping, initiative, etc.). In order to
protect their resources, they may also display strategies that are destructive for their organisational
environment, e.g. incivility or production deviance. In the situations when the organisation and superiors
provide employees with support and demonstrate concern for providing comfortable working conditions, such
persons, even in the case of perceived emotional exhaustion, maintain a high level of job activity.
Originality/value – The combination of variables presented in the research model explains the significance of
the chosen determinants of behaviours that are key from the perspective of the organisation’s effectiveness and
market competitiveness. This research extends knowledge pertaining to the relationship between JB and
organisational behaviours.
Keywords Job burnout, Organisational citizenship behaviour, Counterproductive work behaviour, Perceived
organisational support, Moderation analyses
Paper type Research paper
